See. Share. Understand.
+64 4 472 8244

Critchlow Emergency Management and Business Continuity Management Blog

Have you upgraded to WebEOC v8? If not, now's the time!

Posted by Caitlin McDougall on 15-Mar-2016 11:53:19

As we (hopefully) near the end of the busy period for emergency services across New Zealand and Australia, it’s a great time to upgrade to the latest version of WebEOC.

Simply put, WebEOC v8 is the largest release ever - it's not simply another version, it's an entirely new WebEOC.

Read More

Topics: WebEOC, Incident Management

Are “compliant” business continuity plans good enough?  Three questions every CEO and Board should ask themselves.

Posted by Mary Sue Critchlow on 12-Jan-2016 15:26:43

The time has gone when a “compliant” business continuity plan is sufficient evidence of an organisation’s ability to prevent and prepare for downtime and disasters.  Research by Sungard Availability Services shows that 75% of such plans aren’t used at the time of a disruption or during a test.  This is not surprising. Compliant plans developed to “tick a box” are not likely to be trusted, when trust is what you need most.

Read More

Topics: Business Continuity Management, Business Continuity Management Software, Business Disruption

Three reasons why you should shake up your traditional approach to business continuity management

Posted by Mary Sue Critchlow on 09-Oct-2015 10:11:15

On Thursday 15 October at 9.15 am NZT, more than 1 million kiwis will be participating in the New Zealand ShakeOut (#ShakeOut) by “dropping, covering and holding” for one minute.

I suspect that this event will be a trigger for a lot of businesses to review their business continuity plans.  If you’re one of them and find, to your dismay, that your plans lack currency, accuracy, completeness and accessibility, perhaps it’s time to look at a modern approach to business continuity management. 

Here are three reasons why you might like to shake things up:

Read More

Topics: Business Continuity Management Software

How to Build Trust and Confidence in Your Business Continuity Plans

Posted by Mary Sue Critchlow on 05-Aug-2015 14:37:30

It’s a data driven world and when you discover that the data you rely on to make decisions is wrong, what happens?  You stop trusting the data, and in the case of business continuity management, you stop trusting the plans - and if you, your colleagues and your stakeholders don’t trust your plans, they are unlikely to be used when a disruption occurs. Ergo, your plans are only as good as the data they contain. 

Read More

How can culture supported by good process protect what's most important to your business?

Posted by Scott Kennedy on 19-May-2015 13:30:00


What is a CEO responsible for? According to Stever Robbins, everything. But ultimately, the success and failure of the company. But while the CEO has this very important role it doesn’t mean that he or she has to do everything. Robbins suggests that the CEO’s core duties are setting strategy and vision, building culture, team building and capital allocation – setting the budgets and managing the company’s capital.

Underlying these core duties is the responsibility to protect the things that are most important to the success of the business: in most cases this will be the safety of its people, the organisation’s reputation and its ability to produce products and provide services.  External and internal events have the potential to cause harm to people, reputation and products at the same time. It’s critical for a CEO to build a culture that is supported by the best resilience and incident management structures.

Read More

Topics: Business Continuity Management, Incident Management Software

It’s time for a new approach to business continuity management

Posted by Mary Sue Critchlow on 12-Nov-2014 10:00:00

 I do love a good Before and After story

There are those that make me laugh out loud, such as the Sky TV ad with Sarah, the rustic French décor loving, Soho Channel watching wife who ruins her husband’s enjoyment for watching All Blacks games on TV – until he gets his wish that she be “more into sport” and Sarah’s sports fanaticism is unleashed.

Some inspire me. Formerly sedentary people who train hard and become marathon runners.  Cancer survivors who team up and take on dragon boat racing.  Then, there are the everyday heroes; the people who are bystanders, just doing their thing one moment and saving a stranger’s life the next. Some just give me a warm, fuzzy feeling like the plethora of home decorating shows that make me want to plump my cushions.

Read More

Topics: Business Continuity Management, Business Continuity Management Software

Breaking the DIY habit when approaching Business Continuity Planning

Posted by Mary Sue Critchlow on 17-Oct-2014 09:26:00

In an environment where there is little or no tolerance for business interruption, our leaders need to know that they have business continuity and disaster recovery plans that are immediately actionable at the time of an event.  And by actionable, I mean:  they are current, accurate and comprehensive; they have been tested and they have passed.  Put your hand up if your business is in this state of readiness. I’m guessing there’s not many hands raised at the moment. 

Read More

Topics: Business Continuity Management, Business Continuity Management Software

Business Continuity - It doesn’t have to be this way

Posted by Mary Sue Critchlow on 04-Aug-2014 15:25:47

I’ve read this week that “almost 75% of users have never used their recovery plan at the time of test or disaster” (source: Sungard Availability Services).  Why is that?  Is it because people perceive that their company’s plans are out-of-date, difficult to access and a challenge to follow, so they are resigned to feel their way through an incident or test?

Read More

Topics: Business Continuity Management

About Critchlow


Critchlow are Location Intelligence, Emergency Management and Business Continuity Management Specialists.

Partnering with world-class solution providers, we enable organisations to see, share and understand information so they make the best business and operational decisions.


Subscribe to our Emergency Management and Business Continuity Blog


Follow us!