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WebEOC® Technical Support

On this page, you will find WebEOC tips and tricks, and the details you need to log either an emergency request, or a non-emergency request depending on the nature of the issue you’re experiencing.

Emergency Request

Emergency technical support requests are responded to 24 hours a day, 7 days a week, 365 days a year. If your system is down or a major problem strikes during an activation or exercise, call our 24/7 call centre on the free phone numbers below and provide your contact details and a brief description of the problem.

Australia  :  1800 440 373 
New Zealand:  0800 932 111 

Your call will be received by our call centre and they will contact our WebEOC support team immediately.

Non-Emergency Support Request

Log a non-emergency support request or email support@critchlow.co.nz and outline the issue, the impact on your operations, the assistance you require and your contact details.

If email access is not available, please call the 24/7 emergency support number during normal business hours, explaining it's a non-urgent matter.

Your request will be received by our Helpdesk and processed during our normal business hours.

Notify Critchlow of Planned and Emergency Activations

We are here to help. Knowing what you are experiencing helps us do our jobs better. Understanding the stress you are under, the pace, the complexity of the approaching incident means we can alert our staff to be ready.

In addition to help with emergency activations Phil Hanson is a certified Emergency Management instructor who can help with activations and exercises you may be running.

Please phone 0800 932 111 (NZ) or 1800 440 373 (Aus)  to advise us of activations, whether they are planned (e.g. exercises) or emergency activations.

WebEOC Tips and Tricks

How to Associate Unlimited Attachments with a WebEOC Record

How to Fine-tune IIS Sessions

How to Create Custom Reports Across Multiple Tables

Plume Modelling in WebEOC

Tips and Tricks for WebEOC Administration

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