On this page you will find the details you need to log either an emergency request, or a non-emergency request depending on the nature of the issue you’re experiencing.
Emergency technical support requests are responded to 24 hours a day, 7 days a week, 365 days a year. If your system is down or a major problem strikes during an activation or exercise, call our 24/7 call centre on the free phone numbers below and provide your contact details and a brief description of the problem.
Australia : 1800 440 373
New Zealand: 0800 932 111
Your call will be received by our call centre and they will contact our AssuranceCM support team immediately.
If email access is not available, please call the 24/7 emergency support number during normal business hours, explaining it's a non-urgent matter.
Your request will be received by our Helpdesk and processed during our normal business hours.