Incident Management for Utilities & Lifelines

    Situational awareness in incident management

    Gain situational awareness in real-time within a web-based platform configured to suit your unique business rules and requirements.

    Collaborative incident management

    Collaborate with other utilities and lifelines providers, emergency agencies and councils in times of crisis within a single, common operating picture.

    Multi-purpose incident management

    Multi-purpose, user-friendly platforms enable you to manage everything from BAU to major incidents.

    Crisis communications

    Communicate with stakeholders, responders and citizens via multiple channels at the click of a button.


    Simple incident management that ticks all the boxes - securely and efficiently.

    Utilities and lifelines companies that provide vital services such as water, energy, and gas in a strict regulatory and high-risk environment need to be able to manage risks and plan for events of all sizes, as well as improve recovery times and ensure safety throughout various incidents such as flooding, power outages, transport or roading issues, and communications failures.

    Using a web-based incident management system enables utilities companies to access real-time information, gain immediate situational awareness around service issues or serious events, and make informed decisions fast. The ability to easily record and display data (which cannot be changed or deleted) allows you to audit information and provide comprehensive reporting on organisational or service delivery impacts.

    Designed as a “multi-purpose platform” and configured to suit your specific business rules and regulations, the system allows for a variety of different uses – from managing minor or major incidents to monitoring impacts on network or service capability, ensuring cost efficiency and fantastic ROI.



    Web-based incident management for utilities companies

    Cross-collaboration incident management


    Collaborate, escalate and share during times of crisis.

    When crisis strikes, utilities and lifelines groups may need to escalate resource and assistance requests to emergency agencies or other utilities and lifelines providers. Or, emergency agencies may call upon gas, water, roading or power providers to help minimise risk during an incident or offer up resources to enhance response efforts.

    A cloud-based incident management “hub” allows utilities and lifelines companies, emergency agencies and others to plug their own instances securely into a shared network.

    This means that you can still retain your own incident management platform that allows you to oversee single, smaller events in isolation; but also have immediate access to a shared common operating picture that enables you to collaborate with others, share information, and request or supply assistance during mid-range and major incidents that demand it.



    Crisis and everyday communications have never been so easy.

    From managing major incidents, to day-to-day communications with staff, the ability to send messages to the right people in a timely manner is crucial. You also need to have confidence that these messages are being received and actioned.

    With the right solution, it’s easy to successfully manage communications during an incident, or with staff in the field. You no longer have to rely on manual call trees or internal email systems – with a fully hosted, single communications platform, you can now quickly reach staff, volunteers, citizens and stakeholders via multiple channels and devices.

    Templated messages can be sent to predefined or dynamic distribution lists across a variety of channels (including email, SMS, social media and many more) at the click of a button. Workflows are automatically triggered, ensuring required actions are completed and communications are escalated if need be. The ability to receive and share real-time data increases situational awareness for all, boosting confidence and keeping responders, stakeholders, staff and communities informed.


     Crisis communications for utilities companies