Incident Management for Police, Fire and Emergency

    Web-based incident management

    Manual incident management plans and processes become intuitive and web-based, ready to evolve as you do.

    Collaborative incident management

    Collaborate with other agencies, councils and utilities in times of crisis within a single, common operating picture.

    Situational awareness in incident management

    Real-time situational awareness enables you to save more lives and protect critical assets and infrastructure.

    Crisis communications

    Communicate with stakeholders, responders and citizens via multiple channels at the click of a button.


    Gain situational awareness of incidents in real-time.

    Now, more than ever, emergency agencies need access to an incident management solution that provides real-time situational awareness. Naturally occurring events have become more commonplace and harder to predict; threats associated with manmade hazards have escalated, and emergency agencies must be able to respond to these appropriately.

    Paper-based plans and whiteboard sessions don’t cut it.

    A web-based incident management system provides instant situational awareness during a crisis – information from the incident site is sent directly to your operations centre, allowing Incident Controllers to make informed, confident decisions fast. Tasks can be sent and received, resources requested and deployed, and critical decisions recorded.

    Regardless of location, all personnel can access crucial and current information specific to them from a single source of truth, ensuring accurate and appropriate response and minimised risk.



    Web-based incident management tool


    Inter-agency and intrastate incident management collaboration


    Inter-agency and intrastate collaboration within a secure, common operating system.

    During a major incident, multiple agencies are often involved. To successfully respond to and recover from a serious event, these agencies need to have the ability to share and disseminate critical information in real-time.

    A cloud-based information hub allows users to connect multiple incident management systems into a secured network, facilitating the seamless sharing of crucial data and enabling numerous agencies to collaborate on incident response at any one time.

    A simplified, over-arching view provides agencies with real-time information on major incidents they each may be dealing with. An inter-agency activity log provides a consolidated view of each entity’s involvement in response to any incidents. And situational awareness is enhanced as agencies provide a summary of their current situations, risks and issues.

    Emergency and government agencies, councils and utilities can now flawlessly connect, collaborate and support each other in real-time.



    Intelligent, immediate communication when you need it most.

    During an incident, you need to be able to send out relevant messaging to all involved – be they stakeholders, responders, citizens or public officials – rapidly and accurately. You also need to have confidence that these messages are being received and actioned; and that, in times of trouble, people can communicate back to you to request assistance or extra resource.

    With the right solution, it’s easy to successfully manage disaster operations. Get rid of the manual call trees and internal email systems – they simply waste precious time you don’t have in an emergency. With a fully hosted, single communications platform, you can now quickly reach staff, volunteers, citizens and stakeholders via multiple channels and devices.

    Templated messages can be sent to predefined or dynamic distribution lists across a variety of channels (including email, SMS, social media and many more) at the click of a button. Workflows are automatically triggered, ensuring required actions are completed and communications are escalated if need be. The ability to receive and share real-time data increases situational awareness for all, boosting confidence and keeping responders, stakeholders and communities informed.



    Crisis communications