Incident Management for Local Government

    Cost effective incident management

    Cost-effective, easily integrated solutions that are configured to your unique needs and business rules.

    Web-based incident management

    Manual incident management plans and processes become intuitive and web-based, ready to evolve as you do.

    User-friendly incident management

    Multi-purpose, user-friendly platforms enable you to manage everything from BAU to major incidents.

    Collaborative incident management

    Collaborate, communicate and share with other authorities within a common operating picture.


    Incident management (and business as usual) made easy.

    In an increasingly challenging and unpredictable world, local government authorities (LGA) and civil defence and emergency management groups (CDEM) find themselves progressively thrust into a position of responsibility during times of crisis. However, many LGAs and CDEMs are struggling to provide coordinated, robust and resilient support as they still rely on manual, hard copy plans and processes.

    Utilising a web-based crisis information management system enables cities, councils and shires to automate plans and processes – housing all your data sources within a single, common operating picture. You can gain true situational awareness of events and incidents in real-time, allowing you to provide the appropriate response quickly and efficiently.

    The ability to uniquely configure the platform to your specific needs, and scale up or down as required, means you’ll have a user-friendly system that won’t break the bank. Its flexibility and ability to seamlessly integrate with other solutions lends itself to a multitude of different use cases, giving your team an all-encompassing, multi-purpose platform.



    Incident management for LGA


    Shared services incident management for LGA


    Maintain independence in BAU; share and collaborate in a crisis.

    While LGAs and CDEMs may have the resource to manage a smaller, single event within their own incident management system, what happens when the incident escalates, and they require extra support and resources quickly? Local government agencies and councils need to be able to call upon other authorities and share crucial information in times of crisis.

    The good news is: they can. Without significant cost or investment in infrastructure. With a shared, web-based emergency management system at the helm, you can have the best of both worlds.

    Each city, council, territory or shire can retain their own incident management platform (uniquely configured to their needs) that allows them to manage single events in isolation; whilst also having immediate access to a shared common operating picture that enables them to collaborate with others, share information and request or supply assistance during mid-range and major incidents that demand it.



    Intelligent, immediate communication when you need it most.

    During an incident, you need to be able to send out relevant messaging to all involved – be they stakeholders, responders, citizens or public officials – rapidly and accurately. You also need to have confidence that these messages are being received and actioned; and that, in times of trouble, people can communicate back to you to request assistance or extra resource.

    With the right solution, it’s easy to successfully manage disaster operations. Get rid of the manual call trees and internal email systems – they simply waste precious time you don’t have in an emergency. With a fully hosted, single communications platform, you can now quickly reach staff, volunteers, citizens and stakeholders via multiple channels and devices.

    Templated messages can be sent to predefined or dynamic distribution lists across a variety of channels (including email, SMS, social media and many more) at the click of a button. Workflows are automatically triggered, ensuring required actions are completed and communications are escalated if need be. The ability to receive and share real-time data increases situational awareness for all, boosting confidence and keeping responders, stakeholders and communities informed.



    Crisis communications for LGA