Incident Management for Government Agencies

    Configurable incident management

    Simple yet intuitive solutions, configured to suit your needs and easily scalable to support busy or quiet periods.

    Collaborative incident management

    Collaborate, communicate and share with other government agencies and emergency responders in times of crisis.

    User-friendly incident management

    Multi-purpose, user-friendly platforms enable you to manage everything from BAU to major incidents.

    Integrative incident management

    Integrate seamlessly with other systems to ensure an end-to-end incident management approach.

     

    Simple, intuitive incident management that’s ready to go when you are.

    The majority of non-emergency focused government agencies are responsible for the management of certain events or incidents that relate to them. Yet, more often than not, these incidents are few and far between. In a fast moving, tech-reliant world, agencies need a robust incident management system; but it must be one that is intuitive and can be rolled out when required without the need to re-train users or re-purpose the platform.

    Utilising a web-based crisis information management system allows government agencies to access data in real-time during incidents relevant to them. Flexible, easy-to-use functionality enables you to record events, update situational information, send and receive tasks, deploy resources, and record critical decisions; and a simple user interface ensures you can hit the ground running when an incident occurs.

    In addition, an inbuilt simulator enables your teams to run detailed training exercises, while debrief logs inform on improvements needed within your response capabilities.

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    Web-based incident management for government

     

    Cross-collaboration incident management

     

    Collaborate and escalate in times of crisis.

    Though major incidents may not come around every day, when they do, the ability to share critical information with emergency agencies and rapidly request assistance is crucial. While still maintaining their own unique incident management systems, government agencies can now also collaborate with others in real-time within a single, common operating picture – minimising risks to lives, assets and infrastructure.

    Multiple agencies can easily manage state or national incidents by organising all applicable data within a single incident in a shared, web-based platform. Extra resource or assistance can be requested and dispatched rapidly; and incident reports can be shared with stakeholders as and when needed.

    A highly secure environment gives you complete ownership of who (internally or externally) can see or do what within the system; and its ability to seamlessly integrate with other solutions, including mapping, notification and dispatch, ensures an all-inclusive incident management system that’s right for you.

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    Crisis and everyday communications have never been so easy.

    From managing major incidents, to day-to-day communications with staff, the ability to send messages to the right people in a timely manner is crucial. You also need to have confidence that these messages are being received and actioned.

    With the right solution, it’s easy to successfully manage communications during an incident, or with staff in the field. You no longer have to rely on manual call trees or internal email systems – with a fully hosted, single communications platform, you can now quickly reach staff, volunteers, citizens and stakeholders via multiple channels and devices.

    Templated messages can be sent to predefined or dynamic distribution lists across a variety of channels (including email, SMS, social media and many more) at the click of a button. Workflows are automatically triggered, ensuring required actions are completed and communications are escalated if need be. The ability to receive and share real-time data increases situational awareness for all, boosting confidence and keeping responders, stakeholders, staff and communities informed.

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    Crisis communications for government